Frequently Asked Questions
Property Website: Next business day by 12:00PM (Friday shoots delivered Monday)
MatterPort 3D Walkthrough: Next business day by 5:00PM
Floor Plans: Within Two Business Days (Will Uploaded Onto Property Website Automatically)
Aerial Photo and Video:Within Two Business Days (Will Uploaded Onto Property Website Automatically)
Motion HD Video Walkthrough: Within Two Business Days (Will Uploaded Onto Property Website Automatically)
Feature Sheet Proofs: Proofs may take up to 24 hours from receipt of all photos, text and layout selection.
Feature Sheet Delivery (if proofs given approval of proof by 2PM): Your order will be printed and shipped out (or ready for pickup) within 24 hours after approval of the proof. (Shipping times vary)
If you require a quicker turnaround time please contact us 1-800-829-1885 to discuss further options. (additional fees may apply)
Yes, please mention lockbox password in the additional request’s section of our booking form at online booking section.
Yes, we do!
We bill you directly upon delivery of the product. You will receive an email notifying you that your photos are ready and awaiting payment.
You can simple send E-transfer or Follow The link that we send to you and input your credit card information through Stripe secure payment Gateway. For more information, please see– Stripe.com.
A property website that includes the property address, photos, gallery slideshow, and a 3D Virtual tour if your order includes it. If you get additional items like floor plans and our video walkthroughs, they will be uploaded here as well.
We create two versions of this mobile friendly website. A branded one that has your photo and contact information on it with a lead generation form. This is a great way to market the property and you can share this link on any social media platform.
As per Treb Policy, MLS require Unbranded materials. So we create Unbraned property website for you.
The unbranded one is almost an exact duplicate, it just doesn’t have your branding information on it and is fully optimized for MLS.
This means that when the property address is searched on Google, the property website will usually appear on the first page of the results. (We do not guarantee this, however, most of the time this is the case)
Our floor plans are taken internally wall-to-wall and provide both imperial and metric dimensions for each room. Please note the floor plans do not include ceiling heights. Please check our sample floor plan on our website.
Yes. We work with Colourtech and UPS to print and deliver color printed feature sheets.
We host the 3D Virtual Tour on Matterport for free for 1 year. It is an additional $59 per year to extend hosting. Please notify us if you want to keep it live longer.
The more notice the better! But generally, we can accommodate most shoots with 1-2 business days notice.
Bookings made after 5PM will be processed the next business day.
We do not take responsibility for weather conditions. However, we do offer free sky replacements for those gloomy, overcast days when it’s possible.
Thanks to HDR photography the weather will not impact the quality of the interior photos. Our photographers are prepared with umbrellas and can shoot in almost any kind of weather.
The virtual tour shoot time is based on the square footage of the home and what services are being provided.
For up to 30 Photos: 1 hour
Unlimited HDR Photography:
Up to 3000 Sq. Feet: 1 hour
3000 Sq. Feet+ : 2 hours
Up to 2000 Sq. Feet: 1 hour
2000-3000 Sq. Feet: 2.5 hours
3000-5000 Sq. Feet: 3 hours
5000 Sq. Feet+ : 4-5 hours
Unlimited HDR Photography + 3D Virtual Tour (Matterport)
Up to 1500 Sq. Feet: 1.5 hours
2000-3000 Sq. Feet: 2.5-3 hours
3000-5000 Sq. Feet: 4 hours
5000 Sq. Feet+ : 5-6 hours
It’s pretty similar like photo.